Asian StrEAT (“Asian StrEAT”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when interacting with us. We collect and use personal information to provide our restaurant services, manage reservations and enquiries, communicate with customers, and improve our products, services, and online experience.

This Privacy Policy explains what personal information we may collect, how we collect and use it, how we may disclose and protect it, and the choices and rights available to you regarding your personal information.

This policy applies to the Asian StrEAT website and related online interactions and should be read together with our Cookie Policy.

Who We Are

Business name: Asian StrEAT
Legal entity: ASIAN STREAT PTY LTD
ABN: 97 677 733 336
Website: www.asianstreat.com.au
Email: hello@asianstreat.com.au
Phone: +61 477 774 702

Asian StrEAT operates restaurant locations including:

Asian StrEAT Sawtell

2/70 First Avenue
Sawtell NSW 2452
Australia

Asian StrEAT Emerald Beach

101 Fiddaman Road
Emerald Beach NSW 2456
Australia

For privacy-related enquiries, please contact us using the details above.

What Personal Information We Collect

The type of information we collect depends on how you interact with us.

Contact information

We may collect:

• your name;
• email address;
• phone number; and
• other contact details you choose to provide.

Reservation information

When you make a reservation or reservation enquiry, we may collect:

• name;
• phone number;
• email address;
• number of guests;
• preferred restaurant location;
• preferred date;
• preferred time;
• occasion;
• special requests;
• seating preferences;
• dietary requirements;
• information relating to menu arrangements; and
• other information reasonably required to manage your reservation.
  

Catering, functions and events

If you enquire about catering, private functions or events, we may collect:

• your name;
• contact details;
• event date;
• preferred location;
• number of guests;
• event type;
• catering requirements;
• food and dietary requirements;
• venue or function requirements;
• budget or minimum-spend information;
• special requests; and
• other information required to prepare or respond to your enquiry.
  

Online ordering and purchases

Depending on the ordering or payment service you use, we may receive information associated with your transaction, such as:

• name;
• contact details;
• order details;
• delivery or collection information, where applicable;
• transaction information;
• purchase history; and
• payment status.

We generally do not directly store your complete payment card number or card security code. Payment information may instead be processed by the relevant third-party payment provider.

Marketing information

If you subscribe to our marketing communications or otherwise consent to receive them, we may collect:

• email address;
• phone number;
• name;
• communication preferences;
• marketing subscription status;
• interaction with emails or other communications; and
• information about your preferences or engagement with our promotions.
  

Website and technical information

When you visit our website, certain technical information may automatically be collected, including:

• IP address;
• browser type;
• device type;
• operating system;
• approximate location;
• pages visited;
• links clicked;
• referring website;
• time and date of visits;
• website interactions;
• traffic source;
• campaign information;
• website performance information; and
• other information collected through cookies, pixels, tags and similar technologies.

This information may be collected through services such as Google Analytics, Google Tag Manager, Meta technologies and other analytics or marketing tools used by Asian StrEAT.

How We Collect Personal Information

We may collect personal information:

Directly from you

For example, when you:

• complete a reservation form;
• submit a contact form;
• enquire about catering;
• enquire about a private function or event;
• subscribe to our newsletter;
• place an online order;
• make a purchase;
• communicate with us by phone, email or message;
• provide feedback; or
• interact with us in person.

Automatically

We may automatically collect certain technical information when you use our website through:

• cookies;
• analytics technologies;
• pixels;
• tags;
• server logs;
• advertising technologies; and
• similar technologies.

From third parties

We may receive information from third-party services that facilitate:

• reservations;
• online ordering;
• payment processing;
• customer communications;
• marketing;
• analytics;
• advertising;
• social media interactions; and
• other services connected with our business.
  

Why We Collect and Use Your Personal Information

We collect and use personal information where reasonably necessary for our business activities.

This may include:

Restaurant reservations

We use your information to:

• process reservation requests;
• check availability;
• confirm reservations;
• communicate booking details;
• send reservation reminders;
• manage cancellations and rescheduling;
• prepare tables;
• communicate relevant special requests to restaurant staff; and
• manage no-shows and completed bookings.

Customer service

We may use your information to:

• answer enquiries;
• respond to complaints;
• provide customer support;
• resolve issues;
• communicate with you about your interaction with us; and
• maintain appropriate business records.

Catering and events

We may use your information to:

• assess your enquiry;
• prepare quotes;
• communicate event details;
• coordinate catering requirements;
• manage deposits or minimum-spend requirements;
• coordinate restaurant staff and suppliers where necessary; and
• follow up regarding your enquiry.

Orders and transactions

We may use your information to:

• process orders;
• coordinate collection or delivery where offered;
• process payments;
• provide receipts;
• resolve transaction issues; and
• maintain financial and transaction records.

Marketing

Where permitted by law and where required, with your consent, we may use your information to:

• send restaurant news;
• promote seasonal menus;
• communicate special offers;
• promote events;
• send promotional campaigns;
• invite you to return;
• conduct customer retention activities; and
• provide other relevant communications from Asian StrEAT.

You can unsubscribe from marketing communications at any time.

Website analytics and improvement

We may use website and technical information to:

• understand how visitors use our website;
• measure website performance;
• understand traffic sources;
• improve navigation and user experience;
• measure conversions;
• improve advertising performance;
• identify technical problems;
• improve our marketing; and
• develop our digital services.

Legal Basis for Handling Personal Information

Where the Australian Privacy Act 1988 applies to Asian StrEAT, we handle personal information in accordance with the Australian Privacy Principles.

Depending on the circumstances, we may collect, use or disclose personal information because:

• you have provided consent;
• it is necessary to provide a service you have requested;
• it is necessary to manage a reservation, enquiry, order or transaction;
• it is necessary for our legitimate business operations;
• we are required or authorised to do so by law; or
• another lawful basis applies.
  

Sensitive Information and Dietary Requirements

Some information you provide to Asian StrEAT may constitute sensitive or health-related information, depending on its nature and the circumstances in which it is provided. For example, information about allergies, food intolerances, medical dietary requirements, or other health-related dietary needs may reveal information about a person’s health.

We encourage you to provide only information that is reasonably necessary for your reservation, event, or dining requirements.

If you voluntarily provide information relating to:

• allergies;
• food intolerances;
• medical or medically prescribed dietary requirements; or
• other health-related dietary requirements,

Asian StrEAT may use this information solely as reasonably necessary to process or facilitate your request and, where applicable, communicate your dietary requirements to the relevant restaurant or dining establishment.

Important

Providing dietary or allergy information to Asian StrEAT does not guarantee that food will be free from allergens, traces of allergens, or cross-contamination.

Customers are responsible for communicating their allergies, intolerances, and dietary requirements directly to restaurant staff before ordering or consuming food. Customers should make appropriate decisions based on the information provided by Asian StrEAT and the restaurant or dining establishment.

Asian StrEAT does not guarantee that information provided by a restaurant or dining establishment is complete, accurate, or sufficient to prevent allergic reactions or other adverse health effects.

How We Use Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may help us:

• keep the website functioning;
• remember preferences;
• understand website usage;
• measure website performance;
• understand marketing campaigns;
• improve user experience;
• measure conversions; and
• support advertising and remarketing activities.

The categories of cookies and similar technologies we may use include:

• Essential Cookies — necessary for the website and its core functions to operate properly.
• Functional Cookies — help remember preferences and improve website functionality.
• Analytics Cookies — help us understand website traffic, usage patterns and performance.
• Marketing and Advertising Cookies — help us measure marketing campaigns, deliver relevant advertising and support remarketing activities.
• Performance Cookies — help us monitor and improve website performance and user experience.

The specific cookies and technologies used on our website may change from time to time as our website, services and business needs develop.

You can generally manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of some parts of our website.

Analytics and Advertising

We may use analytics and advertising technologies to understand how visitors interact with our website and how our marketing performs.

These technologies may collect information such as:

• pages viewed;
• interactions;
• device information;
• approximate location;
• referral source;
• advertising interactions;
• conversion events; and
• other online activity information.

Our digital infrastructure is intended to support measurement of activities such as:

• reservations;
• online orders;
• contact enquiries;
• catering enquiries;
• event enquiries; and
• website interactions.

Where applicable, advertising platforms may use cookies, pixels or similar technologies to show relevant advertising or measure advertising performance.

Direct Marketing

We may send you direct marketing communications where permitted by law.

These may include:

• email;
• SMS;
• promotional offers;
• seasonal menu announcements;
• events;
• restaurant updates;
• special offers;
• loyalty or customer appreciation communications; and
• other relevant Asian StrEAT communications.

Where consent is required, we will obtain it before sending the relevant marketing communication.

You may unsubscribe from marketing communications at any time by:

• using the unsubscribe link in an email;
• following the opt-out instructions in an SMS; or
• contacting us directly.

Even after you unsubscribe from marketing communications, we may continue to send non-promotional service communications where reasonably necessary, such as reservation confirmations or important information relating to an order.

How We Share Personal Information

We do not sell your personal information as a standalone customer list.

We may disclose personal information where reasonably necessary to operate Asian StrEAT and provide services to you.

This may include disclosure to:

Service providers

We may use third-party providers for:

• website hosting;
• CRM and customer management;
• booking and reservation management;
• email communications;
• SMS communications;
• online ordering;
• payment processing;
• analytics;
• advertising;
• website security;
• technical support;
• marketing automation; and
• other business services.

Restaurant staff

Information relevant to your reservation, event or dietary requirements may be shared internally with staff who need the information to provide the requested service.

Payment providers

Where you make a payment, relevant transaction information may be provided to the applicable payment provider.

Professional advisers

We may disclose information to professional advisers such as accountants, lawyers, insurers or other advisers where reasonably necessary.

Legal and regulatory authorities

We may disclose information where required or authorised by law, regulation, court order or another lawful process.

Business transactions

If Asian StrEAT undergoes a sale, restructuring, merger, acquisition or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.

How We Store and Protect Personal Information

We take reasonable steps to protect personal information against:

• misuse;
• interference;
• loss;
• unauthorised access;
• modification; and
• unauthorised disclosure.

Depending on the system involved, security measures may include:

• access controls;
• authentication;
• restricted staff access;
• secure hosting;
• encryption or secure transmission where supported;
• password protection;
• platform security controls;
• regular system administration; and
• secure deletion or de-identification where appropriate.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should therefore avoid submitting unnecessary sensitive information through website forms, email or other unsecured communication channels.

How Long We Keep Personal Information

When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to legal, accounting, operational and technical requirements.

Accessing Your Personal Information

You may request access to personal information we hold about you.

To request access, contact:

Email: hello@asianstreat.com.au
Subject: Privacy Access Request

We may need to verify your identity before providing access.

In some circumstances, we may be permitted or required to refuse access or limit the information provided. If this occurs, we will explain the reasons where we are legally permitted to do so.

Correcting Your Personal Information

We aim to keep personal information accurate, complete and up to date.

If you believe information we hold about you is incorrect, incomplete, misleading or out of date, please contact us and request a correction.

Please provide enough information for us to identify the relevant record and understand the correction required.

Anonymity and Pseudonymity

Where practical, you may interact with Asian StrEAT anonymously or using a pseudonym.

However, anonymity may not be practical where we need information to:

• make a reservation;
• process an order;
• provide catering or event services;
• process a payment;
• respond to a specific enquiry; or
• comply with legal or operational requirements.

Children’s Privacy

Our website and restaurant services are intended for a general audience.

We do not knowingly collect personal information from children for the purpose of creating marketing profiles or targeted marketing.

Where a child provides information as part of a reservation or restaurant interaction, the information should be provided with the involvement of a parent, guardian or responsible adult where appropriate.

If you believe a child has provided personal information to us unnecessarily, please contact us.

Third-Party Websites and Links

Our website may contain links to third-party websites, including:

• online ordering platforms;
• payment providers;
• social media platforms;
• Google Business Profile;
• reservation services;
• delivery services; and
• other external websites.

When you leave our website, your interaction with that third-party website is governed by that provider’s own privacy policy.

Asian StrEAT is not responsible for the privacy practices, security or content of third-party websites.

Social Media

Asian StrEAT may operate or maintain social media accounts, pages or profiles.

If you interact with us through platforms such as Facebook or Instagram, the relevant social media provider may collect and process information about you according to its own privacy policy.

We may receive information that you choose to provide through those platforms.

We may also use social media content that you publicly share with Asian StrEAT where permitted by the relevant platform and applicable law.

Reviews, Testimonials and User Content

If you voluntarily provide a review, testimonial, photograph, video or other content to Asian StrEAT, we may use that content for promotional or business purposes where you have given appropriate permission or where otherwise permitted by law.

If you do not want us to use content you have provided for promotional purposes, please contact us.

Data Quality

We take reasonable steps to ensure that personal information we use or disclose is accurate, complete and up to date.

Our customer management systems may contain information relating to reservations, enquiries, customer communications and marketing preferences.

You can assist us by notifying us when your information changes.

Data Breaches

Asian StrEAT takes reasonable steps to protect personal information.

If we become aware of a data breach involving personal information, we will assess the incident and take appropriate action in accordance with applicable laws.

Where the Notifiable Data Breaches scheme applies and an eligible data breach occurs, we will comply with the applicable notification requirements.

Privacy Complaints

If you believe that Asian StrEAT has mishandled your personal information or has not complied with this Privacy Policy, we encourage you to contact us so that we can review and address your concern.

Contact Us

You may submit a privacy complaint using the contact details below:

Email: hello@asianstreat.com.au
Phone: +61 477 774 702

When submitting a complaint, please provide, where reasonably possible:

• your name and contact details;
• a description of your concern;
• relevant dates or details;
• copies or details of relevant correspondence; and
• the outcome or resolution you are seeking.

We will review your complaint and take reasonable steps to address your concerns. We may contact you if additional information is required to investigate the complaint.

If you are not satisfied with our response, you may have the right to contact the relevant privacy or data protection authority in your jurisdiction.

Your Privacy Choices

Depending on the circumstances, you may have choices regarding how we handle your personal information.

These may include:

• choosing not to provide certain information;
• opting out of marketing communications;
• requesting access to information we hold about you;
• requesting correction of inaccurate information;
• managing browser cookie settings; and
• contacting us about privacy concerns.

Some information is necessary to provide particular services. For example, we may not be able to process a reservation without sufficient information to identify and manage the booking. 

Marketing and Unsubscribe Requests

If you no longer wish to receive promotional communications from us, you can unsubscribe using the method provided in the communication.

Please note that opting out of marketing does not necessarily stop operational communications.

For example, we may still contact you regarding:

• a reservation;
• reservation changes;
• cancellations;
• an order;
• a payment;
• an event enquiry; or
• another service you have specifically requested.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our business;
• new website functionality;
• changes to technology;
• new service providers;
• changes to our marketing practices;
• changes to our reservation or ordering systems;
• changes to privacy laws; or
• changes to our information-handling practices.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We recommend checking this page periodically.

Contact Us

If you have questions about this Privacy Policy or how Asian StrEAT handles personal information, please contact us.

Asian StrEAT

Legal entity: ASIAN STREAT PTY LTD
ABN: 97 677 733 336
Website: www.asianstreat.com.au
Email: hello@asianstreat.com.au
Phone: +61 477 774 702

Asian StrEAT Sawtell

2/70 First Avenue
Sawtell NSW 2452
Australia

Asian StrEAT Emerald Beach

101 Fiddaman Road
Emerald Beach NSW 2456
Australia